Legal Details
Trade name: Thobes LLC
Phone number: (713) 555-0123
Email: hello@thobes.fit
Physical address: Thobes LLC, 835 Buoy Rd, 358, Houston, TX 77062, United States
Shipping Policy
We are committed to delivering your custom thobes, jackets, blazers, and outerwear as quickly as possible to build stronger relationships with our valued customers.
Last Updated: November 03, 2025
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Free Shipping Zones
We are excited to offer our customers FREE SHIPPING for orders delivered to the United States, United Kingdom, and Canada. Our main priority is the satisfaction of our loyal customers, and to achieve this goal, we provide complimentary shipping to these regions.
No Hidden Costs: Our customers don't need to worry about shipping costs - when you shop with thobes.fit, we work diligently to dispatch your custom orders as quickly as possible.
Our Global Network
We maintain multiple warehouses and fulfillment centers internationally, including locations in the USA, where many of our premium fabrics and finished products are stored. This strategic distribution network enables us to ship your custom pieces to you efficiently and on time.
Delivery Timeframes
Order Processing
Payment processing and order confirmation
Custom Production
7-10 days - Each piece is crafted to your exact measurements
Shipping & Delivery
10-14 working days total from payment to delivery
Custom Production Time: Please note that as we create each thobe, jacket, and blazer to your exact measurements, production typically takes 7-10 days before shipping.
Shipping Requirements
All deliveries are made to the addresses provided by customers during checkout. Please ensure you provide:
- Complete and accurate shipping address
- Valid email address for communication
- Contact phone number for delivery coordination
Pre-Shipment Photo Service
Quality Assurance: Upon request, we can send you a photo of your completed custom piece before dispatch. This service helps ensure your satisfaction and allows for any final adjustments before shipping, avoiding potential inconvenience.
Trusted Shipping Partners
We partner with reliable international shipping services to ensure your orders arrive safely and on time:
DHL Express
Fast international delivery with comprehensive tracking
FedEx International
Reliable worldwide shipping with signature confirmation
UPS Worldwide
Global express delivery with secure handling
USPS Priority
Cost-effective international shipping solution
Order Tracking
After your custom piece is dispatched, you will receive:
- Tracking number with detailed tracking information
- Dispatch date confirmation
- Expected delivery date
- Email notification with all tracking details
Stay Informed: Please monitor your shipment status regularly using the provided tracking information.
Refund Protection
Guarantee: If your order is not dispatched within 25 business days from order confirmation, you are entitled to request a full refund for your custom piece.
Shipping Restrictions
Due to customs regulations, extended shipping times, and international trade restrictions, we currently cannot ship to the following countries:
Russia
Iran
Iraq
Brazil
Israel
India
OFAC Sanctioned Countries: We also cannot ship to any countries currently under OFAC sanctions.
We are actively working to expand our shipping network and hope to serve these regions in the future.
Multiple Item Orders
When you order multiple products from thobes.fit, we attempt to ship everything in a single package to ensure convenience. However, due to the custom nature of our products or production timing differences, we may occasionally need to ship items in separate parcels.
Notification: You will be notified via email when payment is processed if multiple shipments are required.
Delivery Requirements
Important Delivery Information:
- We do not deliver to PO Boxes, APO, or FPO addresses for security and verification purposes
- Signature required upon delivery for confirmation
- If you're unavailable during delivery, contact the courier directly to reschedule
- Multiple failed delivery attempts may result in package return to sender - neither ThobesFit LLC nor the courier will be responsible for returned packages
Expedited Shipping Service
Rush/Urgent Delivery Available
For customers who need their custom pieces urgently, we offer Expedited Shipping:
- Delivery Time: 5-7 business days after production completion
- Additional Cost: Get quote via live chat or email
- Production Priority: Your order receives priority handling in our workshop
International Shipping
Free Shipping: USA, Canada, and UK only
International Orders: Shipping charges apply for all other countries and regions
Note: International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Customer Communication
Throughout the entire process, from order confirmation to delivery, we maintain constant communication via email to keep you informed about:
- Order confirmation and production start
- Production milestones and completion
- Shipping notification and tracking details
- Delivery confirmation
Special Delivery Instructions
If you have specific delivery requirements or special instructions, please include them in the "Delivery Notes" section during checkout or contact our customer service team directly.
Contact Information
For shipping inquiries, tracking support, or delivery questions:
🏢 Business Address
ThobesFit LLC
835 Buoy Rd, Suite 358
Houston, TX 77062
United States