Privacy Policy

Introduction

ThobesFit LLC ("we," "us," or "our") operates the website thobes.fit (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create an account on thobes.fit
• Place an order for custom clothing
• Subscribe to our newsletter
• Contact customer service
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Billing and shipping addresses
• Payment information (processed securely through third-party processors)
• Body measurements for custom fitting
• Account credentials (username, password)
• Communication preferences
• Product preferences and sizing history

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Pages viewed and time spent on site
• Referring website information
• Cookies and similar tracking technologies

Custom Fitting Information

How We Use Your Information

Order Processing and Fulfillment

• Create and manage your custom clothing orders
• Process payments and manage billing
• Arrange shipping and delivery
• Provide customer support and order updates
• Handle returns, exchanges, and alterations

Account Management

• Create and maintain your user account
• Save measurements and preferences for future orders
• Provide personalized shopping experiences
• Send order confirmations and shipping notifications

Communication

• Send promotional emails and newsletters (with your consent)
• Notify you about sales, new products, and special offers
• Respond to customer service inquiries
• Send important account and service updates

Business Operations

• Improve our website functionality and user experience
• Analyze customer behavior and preferences
• Prevent fraud and enhance security
• Comply with legal obligations
• Develop new products and services

Information Sharing and Disclosure

However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in:

• Payment processing (credit card companies, PayPal, etc.)
• Shipping and logistics partners
• Email marketing platforms
• Website hosting and maintenance
• Analytics and advertising services
• Customer support tools

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers
• Prevent or investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL encryption for data transmission
• Secure servers and data centers
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

Your Rights and Choices

Account Information

You may access, update, or delete your account information at any time by:

• Logging into your account on thobes.fit
• Contacting our customer service team
• Sending a request to hello@thobes.fit

Marketing Communications

You can opt out of promotional emails by:

• Clicking the unsubscribe link in any marketing email
• Updating your email preferences in your account
• Contacting us directly to opt out

Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing customer service

California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the personal information we collect, use, and disclose.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You have the right to opt-out of the sale of personal information (we do not sell personal information).

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.